IT SUPPORT SPECIALIST ($40,000 - $45,000)
St. Clair County Community College
Port Huron
The IT Support Specialist is the first point of contact for customers seeking technical assistance by phone, email, or in-person from the Office of Information Technology (OIT). As a User Services Technician, you will work with our faculty, staff, and students to resolve or escalate technical issues that come into the Helpdesk all while providing exceptional customer service.
RESPONSIBILITIES:
- Serve as the primary point of contact for the helpdesk.
- Provide technical support to end-users for internal applications and services.
- Act as a technical resource to deploy, maintain, and troubleshoot campus technology.
- Provide technical management of websites. Implement new technology and provide training to end-users.
- Troubleshoot and maintain video streaming systems. Manage and troubleshoot user accounts.
- Install, maintain, and provide support for campus AV systems.
- Evaluate and recommend emerging technologies to support institutional initiatives.
- Recommend and develop workflows to improve business process efficiency.
- Responsible for installation and support for campus equipment and technology.
- Perform other duties as assigned.
