IT Analyst - Production Systems
ZF Axle Drives Marysville
Marysville
About the Team: As a team member and individual contributor, in this role you will support manufacturing equipment across three (3) shifts. A primary function for this role is to act as a first responder to prioritize /troubleshoot/triage/contain production related incidents and attend to work tickets. This role is expected to work one of three shifts as well as occasional overtime, often without advanced notice. The role creates, updates, and uses systems documentation as well as daily interaction with colleagues, controls engineers, and maintenance persons to minimize production loss.
What you can look forward to as an IT Analyst:
- Act as a Plant IT Support Run Team member and first responder to manufacturing system issues.
- Perform run readiness checks following a documented procedure (testing incident protocol, SQL database, Manufacturing Execution System (MES) servers, OLE for Process Control (OPC) servers, connectivity, backups, IPC status, etc.) and take appropriate actions on findings.
- Perform root cause analysis, implement containment actions and short-term corrective measures.
- Execute asset management procedures, and processes to deploy, track, and quarantine hardware.
- Support hardware, software, and configure for plant systems, including serial/lot traceability, among others.
- Configure and validate hardware (hand scanners, handheld computers, label and office printers, IPCs, etc.).
- Support the IT Build Team in the setup, administration, troubleshooting, documentation, and maintenance of systems, including Acronis, McAfee Solidcore, VNC, industrial PCs (IPCs), Kepware, automation scripts, etc.
- Assist the user base to resolve issues (i.e. office printers, label printers, remote support sessions, hand scanners, handheld computers, conference room hardware, production processes, etc.)
