Office Coordinator
Michigan Specialty Coatings
St. Clair Township
Apply by 11/20/26 at this link
General Overview
MSC Floors is an industrial coatings company serving commercial and industrial clients across the Midwest. The role sits at the hub of daily operations. This position will coordinate crew assignments across our East and West divisions, manage the flow of information between the field and the shop, and make sure customers always know where their project stands and complete weekly payroll.
Job Duties
- Schedule and dispatch installation crews based on job requirements, crew skill sets, and project timelines
- Serve as the primary point of contact for customers regarding scheduling, project status, and timeline changes
- Coordinate daily with installers in the field to confirm job progress, flag delays, and adjust schedules in real time
- Communicate with shop personnel to ensure materials, equipment, and prep work are staged and ready ahead of scheduled jobs
- Maintain accurate, up-to-date scheduling records and job status in Insightly (CRM), Connecteam and Contractor Foreman.
- Flag scheduling conflicts, substrate/prep concerns, or resource shortages before they become job-site problems.
- Resolve day-to-day issues raised by customers, installers, or shop staff — escalating to Ops leadership when needed.
- Support punch-list and warranty work scheduling as needed.
- Communication ahead of project starts with customers to make sure all needed safety documents/portals are up to date.
- Completion of weekly payroll using ADP Work Force Now (WFN).
- All other job duties as assigned.
Qualifications
- 1–3+ years of experience in scheduling, dispatching, or coordination — construction, flooring, coatings, or similar trade/service industry strongly preferred
- Strong working knowledge of ADP Workforce Now.
- Proven experience in office management or administrative roles with strong organizational skills.
- Excellent phone and written communication skills; calm and clear under pressure.
- Customer-first attitude paired with the ability to hold installers and shop staff accountable to the schedule.
- Proficiency with scheduling/CRM software and Microsoft Office; experience with Insightly or Contractor Foreman a plus.
- Working knowledge of coatings, flooring, or general construction terminology highly preferred but not required — willing to train the right person.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with familiarity with spreadsheets and calendar management tools.
- Excellent communication skills—both verbal and written—with a professional phone etiquette.
- Ability to handle confidential information responsibly while maintaining discretion at all times.
- Strong multitasking abilities with keen attention to detail in clerical tasks like filing and recordkeeping. Join us as an Office Coordinator if you’re ready to energize our workplace through exceptional organization, proactive leadership, and dedicated service!
