Housekeeping Supervisor
St. Clair Inn
St. Clair
Position Summary:
The Housekeeping Supervisor is responsible for overseeing the day-to-day activities of the housekeeping team to ensure the highest standards of cleanliness, order, and appearance in guest rooms, public areas, and back-of-house spaces. The role involves assigning tasks, inspecting rooms and facilities, training staff, and ensuring compliance with safety and cleanliness standards. The ideal candidate is detail-oriented, hands-on, and committed to delivering exceptional guest experiences.
Key Responsibilities:
- Daily Operations & Staff Supervision
- Supervise and coordinate the work of room attendants, housepersons, and laundry staff.
- Assign daily room and cleaning schedules according to occupancy and staffing levels.
- Monitor progress and ensure tasks are completed on time and according to hotel standards.
- Inspect guest rooms, corridors, and public areas for cleanliness, maintenance issues, and proper setup.
Quality Assurance
- Conduct daily room checks to ensure guest rooms meet hotel cleanliness and presentation standards.
- Report and follow up on maintenance issues, lost and found items, and room discrepancies.
- Ensure all rooms are stocked with the correct supplies and amenities
Training & Development
- Assist in training new housekeeping staff on hotel procedures, cleaning techniques, and safety standards.
- Reinforce grooming, attendance, and professional behavior expectations.
- Provide ongoing feedback and retraining to improve performance and consistency.
Inventory & Supply Management
- Monitor usage and inventory of linens, cleaning supplies, and guest amenities.
- Report stock shortages to the Executive Housekeeper or order supplies as needed.
- Ensure carts, storage rooms, and supply closets are organized and clean.
Guest Interaction & Satisfaction
- Respond promptly and professionally to guest requests, special needs, and complaints.
- Coordinate with the front desk and maintenance to fulfill guest room readiness and special setups.
- Ensure housekeeping staff delivers courteous, efficient service at all times.
Health & Safety Compliance
- Enforce proper use of cleaning chemicals and personal protective equipment (PPE).
- Maintain adherence to OSHA standards, sanitation requirements, and hotel policies.
- Conduct regular safety checks and assist in emergency procedures when needed.
