IT Operations Analyst

Marshall E. Campbell Company
Port Huron Township

Email resume to HR@mecampbell.com.

ROLE:
Our IT Operations Analyst will support the daily technology operations of our electrical and industrial distribution
business. The ideal candidate plays a key role in maintaining the reliability and efficiency of IT systems across our
enterprise, supporting critical infrastructure, and assisting with continuous improvements in IT service delivery.

KEY RESPONSIBILITIES:
• Monitor and maintain the health, performance, and availability of enterprise IT systems including servers,
networks, and business applications.
• Provide Level 2 support for hardware, software, and connectivity issues across warehouse, distribution, and
office environments.
• Manage user accounts, permissions, and access rights within Active Directory and key enterprise systems (e.g.,
ERP, WMS, CRM).
• Assist with the administration of business-critical platforms including ERP, inventory management systems, and
order processing tools.
• Collaborate with the IT team to support system upgrades, patching, and infrastructure improvement projects.
• Document processes, configurations, known issues, and resolutions to support internal knowledge sharing and
training.
• Analyze system logs and performance data to proactively identify areas for operational improvement.
• Coordinate with third-party vendors and service providers for system support, hardware procurement, and
warranty services.
• Assist in maintaining cybersecurity best practices including user training, patch management, and access control
reviews.
• Support technology needs during physical inventory counts, warehouse operations, and supply chain events.
• Participate in IT on-call rotation and respond to incidents outside normal business hours as needed.

QUALIFICATIONS:
• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• 3+ years of experience in IT operations, systems administration, or technical support, experience may substitute
for education.
• Strong knowledge of Windows OS, Microsoft 365, networking fundamentals, and troubleshooting
methodologies.
• Experience supporting ERP systems (e.g., Epicor, SAP, NetSuite) in a distribution or manufacturing environment
preferred.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and documentation skills.
• Ability to work both independently and collaboratively in a fast-paced environment.

PERSONAL CHARACTER TRAITS:
• Must possess our pillars of success: humble, hungry, smart and reliable
• A person of integrity who is driven by treating people like they want to be treated
• Ability to exhibit a positive, friendly and helpful attitude while being a good listener
• Customer oriented and with excellent communication, organization, and problem-solving skills
• Must be an excellent communicator
*  Accuracy of work is essential
• Able to prioritize and manage multiple tasks and deadlines
• Must have the desire, ability, and aptitude to learn
• Must be confidential and discreate when necessary
• Team oriented and a relationship builder

EXPECTATIONS:
• Responsiveness: Respond to support requests and incidents promptly and professionally
• Reliability: Maintain high availability for IT systems and consistently deliver dependable technical support to
end-users.
• Communication: Communicate effectively with technical and non-technical staff, keeping stakeholders informed
of issues, resolutions, and project progress.
• Ownership: Take initiative in resolving problems, identifying improvements, and owning tasks from start to
finish with minimal supervision.
• Teamwork: Collaborate constructively with colleagues, departments, and external vendors, contributing to a
positive and solution-focused team culture.
• Professionalism: Maintain confidentiality, follow company policies, and represent the IT department with
integrity and accountability.
• Adaptability: Remain flexible and composed in a dynamic environment that may include changing priorities,
tight deadlines, and critical system issues.
• Continuous Improvement: Demonstrate a commitment to learning and applying new technologies and best
practices that benefit the business.
• Customer Service: Provide courteous, empathetic support to all users, understanding their roles and the impact
of IT issues on their work.
Work Schedule: Primarily office-based with occasional travel to branch locations. Monday through Friday most weeks
with possible after hours work as company needs require. Work schedule can vary but will normally be scheduled during
operational hours of 7:00am - 5:00 pm.